Frequently Asked Questions

Below you will find answers to our most frequently asked questions. If you don't see what you're looking for feel free to give us a call!


Is Amzac fully licensed and insured?

Yes, Amzac Garage Doors is fully insured and licensed to do business in all the counties that we service. If you need a Certificate of Liability contact us here.


What’s your return policy on over-the-counter purchases?

We unfortunately cannot accept returns of parts which have been installed or programmed to your unit after purchase. If you determine you do not need the part after your purchase, and the part is still new-in-box, and uninstalled and unprogrammed, we will gladly accept a return within 30 days of purchase.


What kind of warranty is there for repair work?

Amzac has a 30 day warranty on labor, in general, with no parts attached. Parts-specific warranties dictate our labor warranty on parts/products installed.


Why is my garage door reversing?

99% of the time, it is one of two issues. 1) You have an obstructed photo sensor. Your photo sensors are designed to reverse the door when there is an object in the way, breaking the beam. This could be a vehicle, trash can, bicycle, or even just dust. Always check the door path and make sure it's clear, and also look to make sure all debris is cleared from the photo sensors - including cobwebs, dust, and leaves, etc. The lenses can be dusted with a DRY lint-free cloth - take care not to change the sensors position while cleaning. 2) The garage door opener is having a sensitivity issue. This is common with screw drive operators during seasonal climatic changes, but can happen with all operators. Here in Kentucky, where we have the privilege of experiencing all the seasons, sudden changes of temperature and humidity can cause steel garage door tracks to physically change - "contracting", or shrinking, when it is cold, and "relaxing", or expanding, when it's warm. Sometimes this can cause operators (especially older ones) to get a bit confused, thinking something is in the way - when actually, it's just resistance from the tracks that it's picking up on. Call a professional to have your sensitivity settings changed. This can sometimes be a symptom of a larger issue with your operator.


I heard a loud popping sound in my garage, what happened?

Most likely you have a broken spring. Sometimes when springs break they are quite noisy - sounding like a gun shot, or a loud, wall-shattering thud. When springs break, hundreds of pounds of tension is released all at once. Call a professional to have your springs replaced - DIY attempts often result in personal injuries. Spring sizes are calibrated based upon door weight and size, this cannot be guessed.


My garage door opener is beeping, what's wrong?

Usually, a garage door opener which is beeping, or chirping like a smoke detector with a low battery, is caused by a Battery-Backup enabled garage door opener with a low battery. This beeping is telling you to replace the battery backup to ensure the proper functioning of your garage door opener.


Can I replace just my door sections and not the tracks and hardware?

We get asked this a lot... the answer is yes and no.


Can I add insulation to my existing hollow garage door?

Non-insulated pan doors can have insulation added to increase the R-value of the garage door. Call us to verify that the weight you're adding doesn't interfere with your springing - or, to avoid that, purchase a C.H.I. Insulation Kit here.


 

Can I get a garage door in a custom color?

Yes. If your preferred door model doesn't come in the color you need, it most likely can be powder-coated in the color of your choice. Download the powder-coating color chart here, and contact us to make sure your model is compatible.


Do you sell touch-up paint for my C.H.I. garage door?

Yes, we sell a spray paint for C.H.I garage door sections, as well as a small touch-up paint bottles with a brush for small dings and scratches.


What product does my painter/stainer use to stain my new wood-faced door?